Junior Functional Associate

1 day ago

Gurugram Haryana, India Elite Corporate Solutions Private Limited Full time

**Job Title**: Junior Functional Associate
**Location**: Gurgaon
**Experience**: 1-2 years (Customer Service)
**Type**: Full-Time

**Job Summary**

**Key Responsibilities**
- Provide technical support to internal teams and external clients.
- Manage and maintain a ticketed query system, ensuring updated databases for resolutions.
- Troubleshoot and resolve technical and operational issues.
- Coordinate activities at zonal levels when required.
- Develop and present detailed reports for various business teams.

**Required Skills and Qualifications**

**Essential**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of SQL and Oracle (preferred but not mandatory).
- General familiarity with retail or ERP systems (preferred).
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Exceptional customer service skills, problem-solving abilities, and critical thinking.

**Desirable**:

- Familiarity with retail operations or ERP systems.
- Hands-on experience in managing technical queries and performance analysis.

**What We Offer**
- Holistic training and development opportunities.
- Comprehensive health insurance coverage.
- A supportive and innovative work environment.
- Recognition programs to reward exceptional contributions.
- Opportunities for cross-location collaboration and travel.
- Employee wellness programs, including sporting events and annual off-sites

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- IT Costmer Service: 2 years (required)

**Language**:

- Excellent English Communication Skill (required)

Work Location: In person

**Speak with the employer**
+91 8882966129

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