
Junior Functional Associate
4 hours ago
**Job Title**: Junior Functional Associate
**Location**: Gurgaon
**Experience**: 1-2 years (Customer Service)
**Type**: Full-Time
**Job Summary**
**Key Responsibilities**
- Provide technical support to internal teams and external clients.
- Manage and maintain a ticketed query system, ensuring updated databases for resolutions.
- Troubleshoot and resolve technical and operational issues.
- Coordinate activities at zonal levels when required.
- Develop and present detailed reports for various business teams.
**Required Skills and Qualifications**
**Essential**:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of SQL and Oracle (preferred but not mandatory).
- General familiarity with retail or ERP systems (preferred).
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Exceptional customer service skills, problem-solving abilities, and critical thinking.
**Desirable**:
- Familiarity with retail operations or ERP systems.
- Hands-on experience in managing technical queries and performance analysis.
**What We Offer**
- Holistic training and development opportunities.
- Comprehensive health insurance coverage.
- A supportive and innovative work environment.
- Recognition programs to reward exceptional contributions.
- Opportunities for cross-location collaboration and travel.
- Employee wellness programs, including sporting events and annual off-sites
Pay: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- IT Costmer Service: 2 years (required)
**Language**:
- Excellent English Communication Skill (required)
Work Location: In person
**Speak with the employer**
+91 8882966129
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