Customer Service

2 weeks ago


HITEC City Hyderabad Telangana, India Consult Hagnos Full time

Job Title: Customer Service Voice Associate

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a

Customer Service Voice Associate. As the first point of contact for our customers, you will play

a crucial role in delivering exceptional service and ensuring customer satisfaction. The ideal

customer issues.

**Responsibilities**:
Inbound Calls Handling:

- Answer incoming customer calls promptly and professionally.
- Assist customers with inquiries, product information, and issue resolution.

Problem Resolution:

- Identify and analyse customer needs to provide effective solutions.
- Resolve customer complaints or concerns in a timely and satisfactory manner.

Product Knowledge:

- Stay informed about product features, specifications, and updates.
- Provide accurate and detailed information to customers.

Customer Education:

- Educate customers on product usage, features, and best practices.
- Guide customers through digital processes when necessary.

Cross-functional Collaboration:

- Collaborate with other departments to address customer needs effectively.
- Communicate customer trends and issues to relevant teams for proactive solutions

when necessary.

**Salary**: ₹10,086.00 - ₹22,857.67 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9174653368



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