Delivery Quality Assurance Professional

**The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.**

**Job Description - Grade Specific**:
**Delivery Quality Assurance Manager Plan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management**

**Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes**

**Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.**
**Ensure the Continuous Improvement approach across Engagements and Centers**
**Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation**
**Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)**
**Supports process alignment based on best in class processes**
**Balance Scorecard for leadership reporting**
**Fosters the global sharing of innovation, new methodologies and benchmarking**
**Support Big Data analytics and Cloud Computing services**

**Requirements**:
**Should be at least BB certified with exposure to leading Lean Six Sigma projects**
**Exposure to the current automation tools and its implementation**
**Preferred with BPO experience of 15+ years in driving process improvement, process transformation**
**Should have knowledge on different RPA strategies & RPA products (certification added advantage)**
**Advantage to have knowledge in**:
**Dashboard & reporting tools like Power BI, Tableau, Qview**
**Algorithms using R /Python/SAS programming**
**Chatbots, Artificial intelligence, Process mining tools**
**Cloud services & Analytics**
**AGILE based project management**

**Skills (competencies)**:
**Active Listening**

**Adaptive Thinking**

**Analytical Thinking**

**Assertiveness**

**Attention to Detail**

**Business Agility**

**Change Management**

**Conflict Management**

**Continuous Improvement**

**Decision-Making**

**Emotional Intelligence**

**Financial Control**

**Influencing**

**Innovation**

**Managing Difficult Conversations**

**Negotiation**

**Proactiveness**

**Problem Solving**

**Project Governance**

**Project Management**

**Project Planning**

**Project Reporting**

**Project Tracking**

**Relationship-Building**

**Risk Assessment**

**Risk Management**

**Scope Management**

**Stakeholder Management**

**Strategic Governance**

**Strategic Thinking**

**Team Management**

**Time Management**

**Unified Project Management (UPM)**

**Unified Service Management (USM)