Product Content Designer

What You’ll Do

As a Product Content Designer at Teradata, you play an important role in the overall user experience by creating clear and engaging content to help our half a million users perform their jobs efficiently. You collaborate with product designers, product managers, software engineers, and other partners to design user experiences that are boosted by helpful, effective content. You advocate for the right content at the right time, and you’re adept at creating whatever content users need along their journey—interface content, instruction copy, help articles, use cases and examples, and other writing that helps customers understand and use Teradata products. Your content design decisions lead to growth and success for our products, customers, and company culture.

Be you and be user-focused; that will lead to success in this role. And you’ll tap into your interest and skills as a writer and communicator every day.

**Your day-to-day responsibilities include**:
Working alongside product designers, product managers, software engineers, and other partners to help define customer goals and experiences, explore how customers might receive them, and plan how content will play a critical role in making those experiences easy to use.

Mixing user, business, and technology needs to design conceptual models and understand and simplify complex systems. Also focus on streamlining and simplifying content in the interface, in help, and in documentation.

Developing a deep understanding of Teradata products and using that knowledge to identify content and design opportunities, such as innovative ways content can appear to guide and support customers.

Knowledge of content design, content strategy, user experience design, and design tools such as Figma.

Working with content operations and management experts to ensure content is created, published, and maintained efficiently.

Gaining empathy for your audience, including data scientists, business analysts, and developers, and learn to understand the work they need to do and the tools and environment they are in.

Advocating for the end user and collaborating closely with product management, product design, product engineering, support, other content-producing organizations, such as marketing and sales partners.

Advocating for content design not just for delivering copy, but also for providing strategic insights about customer goals, business collaboration, taxonomy, information architecture, and other strategic product and design contributions.

Growing as a writer and communicator, staying on top of trends and learning new technology and concepts.

Juggling multiple projects involving complex technologies. Respond to changing scope and schedules.

Who You’ll Work With

You will be on a team of skilled technical content strategists and content design experts, as we add to our existing team in Hyderabad to work with our local development teams. The content team plays an important role in the overall user experience by creating clear and engaging content to help our half a million users perform their jobs efficiently. This position reports to the Sr. Manager of Information Engineering.

At least 3 years of experience practicing content design

Ability to understand, synthesize, and transform technical concepts and procedures into clear, succinct content.

Familiarity with design, content design, and content strategy principles.

Working experience of content development for enterprise-grade products.

What You’ll Bring

Experience using or writing content for analytics or database software or other software as a service or business-to-business technologies

Technical knowledge and a learning mindset that tolerates ambiguity and welcomes new information

Developing and publishing web content, following SEO and accessibility best practices

Writing and delivering content in an agile environment

A portfolio that shows UX writing and/or content design work, the challenges in producing it, and the thinking behind the writing

Excellent command of English. We use American English at Teradata.

Able to bring curiosity and proactivity to your day-to-day work