Application Support

1 week ago

Kanchipuram, India Sopra Steria Full time

**Required Skills**:

- Working knowledge of Windows and/or Linux operating system administration, virtualization, and process visualization.
- Experience in managing Information Systems and services.
- Working Knowledge on ITSM, escalation processes and administration.
- Good knowledge of project management and methodologies.
- Able to coordinate with Development, Infrastructure team and Architects to ensure that tasks are completed and supported.
- Able to ensure Fix, upgrade and maintenance of Software environment.
- Understanding of both SDLC and Change Management processes.
- Responsible to maintain Standard Operating Procedures and recommend changes whenever required.
- Train and mentor new team members as per skillset required to deliver the services.
- Drive creation of knowledge base articles and documentation to proactively address needs and reduce support tickets.
- Establish and reinforce best practices for the Support team
- Written and verbal communication skills.

**Desirable**:

- Knowledge of operational management, metrics-based processes, and service delivery under ITIL.
- Has experience working in Customer Based environment with handling of International User Base.
- Working experience in publishing of Knowledge Articles for End Users.

Total Experience Expected: 04-06 years

**Qualifications**:

**Additional Information**:
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

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