Travel Agent

21 hours ago

Mumbai Maharashtra, India e-Business International Incorporated Full time

**Designation - CX Agent**

**Job Requirement**
- Experience in B2B (Agency or Corporate) client management.
- Should be an excellent team worker with good communication skills.
- Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques.
- Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo.
- Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.
- Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively.
- Having knowledge about Visa, Train/Bus, Cabs, Packages will be an additional advantage.
- Should have knowledge about TC areas, Airline code, City code, Type of fares. Having timely travel restriction knowledge would be an advantage.
- IATA certification will be an added advantage.
- Ready to work in shifts.
- Maintain relationships with clients by providing support, information, and guidance.

**Job Responsibility**
- Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT.
- Responsible to execute clearing of the backend queues for manual processing, failure handling, etc.
- Responsible to maintain a good relationship with our frequent bookers, passengers, and travel coordinator teams.
- Responsible to adhere to set SLAs 100% of the time.
- Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels.
- Responsible to co-create process guidance for the Team Leaders.
- Update reports on a daily basis for the team leader/manager.
- Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the Cleartrip team for execution.
- Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.
- Responsible to assist team leaders/managers with development, process improvement, analysis, and implementation of effective methods to improve the quality and efficiency levels of the team/process.
- Responsible for identifying clients' needs and suggesting suitable travel options.

**Min Qualification**

Graduate or Diploma in Travel & Tourism or IATA certified.

**Industry Experience**

Travel Industry (OTA’s, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk)

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you a Graduate or Diploma in Travel & Tourism or IATA certified?
- What is your current location with pincode?
- What would be your notice period?
- What is your current CTC? (Mention in LPA)
- What is your expected CTC? (Mention in LPA)
- What is the reason for the job change?

**Experience**:

- Travel Industry: 1 year (preferred)
- B2B (Agency or Corporate) client management: 1 year (preferred)

Work Location: In person

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