Customer Support Executive

7 days ago

Hyderabad, India AVP HR Solutions Full time

**Job description**

**Customer Support Executive Responsibilities**:

- Must have experience in upselling and achieve assigned targets
- Keep records of customer interactions, process customer requests and file documents.
- Manage both new and existing customer and evaluates and resolves problems of the customer
- Collecting and analyzing customer feedback.
- Providing proactive customer outreach and escalating the request if required and managing communication between the teams.
- Analyses of several platforms to suggest new scopes.
- Maintaining a personal discipline and pleasant work environment for the team.
- Must be a Team Player with positive attitude and proactively work with cross functional teams for customer queries resolution
- Must Take responsible of his own task and work with mínimal supervision
- Great problem solving ability -asses all option before making decision
- Able to Work in high stress and fast paced environment
- Ability of handling Multitask and outstanding negotiation and conflicts resolving skills

**Customer Support Executive Requirements**:

- A bachelor's degree in any discipline
- A minimum of 1-5 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of the CRM process.
- Basic Computer skills and knowledge in MS office -Excel / Google sheets/ Word/ PowerPoint will be an added advantage

**Languages **:English & Hindi mandatory

**Note:

- FLEXIBLE FOR ROTATIONAL WEEK offs FOR 5 DAYS WORKING**

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹500,000.00 per year

Schedule:

- Day shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current location?
- Current CTC and expected CTC?
- Are you serving your notice? (if yes, kindly mention last working date)
- Notice period left in days?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- Upselling and cross selling: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Willingness to travel:

- 50% (preferred)

**Speak with the employer**
+91 9372464127

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