Customer Support Executive

4 days ago

Hyderabad, India Gravity Cybertech Private Limited Full time

**Location**:Hyderabad
**Notice Period**: Immediate to 7 days
**Employment Type**: Permanent
**Minimum work experience**:1 to 6 years

**Summary**:
Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries. Must be willing to work in a 24/7 on call rotation.

**Responsibilities**:

- Informs clients by explaining product ; answering questions; providing information.
- To ensure that all customers have the best possible experience of our product.
- To be a pro-active member of the customer support Team and support all calls.
- To handle and resolve complaints relating to the customer support in a professional and effective manner.
- In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
- Listen to the Manager’s feedback and take actions accordingly.
- Interact with the customers and communicate details around the company and app as and when required.

**Required Skills**:

- 2-6 years of experience on call center and customer support.
- **International customer support of inbound experience preferred.**
- **Excellent written and verbal communication **is required together with good interpersonal skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹220,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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