Jira Systems Administrator

4 days ago

New Delhi, India Blacksmith Agency Full time

**Jira Systems Administrator**
- Create, manage, and support all administrative functions associated with the Atlassian product suite
- Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
- Partner with internal teams that use our Jira instance to manage their work, build solutions that meet their unique needs, and determine ways to optimize and improve Jira/Confluence setup and workflows
- Understand system architecture of upstream and downstream impacts when implementing solutions
- Support and resolve issues as they arise including investigation and advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
- Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
- Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.

Qualifications & Experience:

- 3 or more years of relevant job experience
- Proficient in Confluence space administration
- Process governance experience or strong automation workflow knowledge
- Experience with REST API and JSON
- Proven track record with Atlassian plugin installations and upgrades
- Hands-on experience supporting Atlassian tools
- Experience with Agile methodology lifecycle
- Excellent time management and prioritization skills
- Ability to work in a collaborative, team environment
- Strong analytical and problem-solving skills
- Proficient in both verbal and written communication in English and attention to detail
- Strong interpersonal skills to communicate with stakeholders

Nice to have:

- One or more Atlassian certifications is a plus
- Resource reporting and forecasting through 3rd party Jira apps or tools
- Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and the Bob Swift suite.
- Nice to have Experience: Tempo, easyBI/powerBi, Bigpicture, etc
- Expertise in Jira workflow administration and JQL skills
- Jira Advanced Roadmap experience is a plus
- Working knowledge and coding/scripting experience using Python or Groovy

Application Question(s):

- What is the link to your LinkedIn profile?
- What are your salary expectations?

**Experience**:

- Jira Administration: 3 years (required)
- JQL/SQL: 1 year (required)

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