Customer Service Representative

1 week ago

Mangalore, India Tech Mahindra Full time

**Roles and Responsibilities**
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality

**Key Deliverables (KRA Measure)**
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits

**Applicant’s Specifications & Qualification**:

- Excellent customer service skills
- Excellent verbal communication skills in Malayalam or Kannada language
- Typing skills of 25 WPM and 85% accuracy
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts

**Salary**: ₹14,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Fresher: 1 year (preferred)

**Language**:

- Kannada (preferred)
- Malayalam (preferred)
- English (preferred)

**Speak with the employer**
+91 7003526650
- Health insurance

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