Telecaller Executive

2 weeks ago

Kalkaji Devi, India Professional Utilities Full time

**Why work at Professional Utilities**:
At Professional Utilities, you’ll be part of an exciting, fast-moving environment with a flat hierarchy.

We’re always exploring growth opportunities, so there’s lots of potential to take on new tasks and help shape the company. Individually, the ability to make informed, independent decisions while justifying how they add value to the business is highly prized.
***Telecaller Executive**

**Job Summary**:
The key responsibilities are to understand Client requirements and suggest suitable solutions through our services, maintain a good relationship with the Clients and build the existing database.

**Responsibilities**:

- Regular follow up on leads.
- Understand client requirements and suggest suitable solutions through our services.
- Responsible for handling inbound calls and regular follow up on leads assigned.
- Address all the issues/grievances of customers and provide the right customer experience.
- Carry out market research.
- Maintain daily, weekly, and monthly reports.
- Coordinate with the team.

**Skill and Competencies required**:
Functional
- Business Knowledge
- Process Knowledge
- Wellness Product Knowledge
- Customer Orientation
- Language Skills (English / Regional language)
- Telemarketing / Selling Skills
- Basic Computer Skills (MS Excel, Word)

Behavioural
- Integrity / Honesty / Respect
- Communication (Oral & Written skills / Listening)
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Ability to manage stress
- Willingness to learn

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