Associate - Itam

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**ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.

**Our most valuable asset is our people.**

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**ZS** we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
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- Review new software requests for accuracy and adherence to standards and policies
- Responsible for collecting the information from end users and coordinating with additional support team to review the software needs.
- Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components.
- Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement.
- Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams
- Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses.
- Administer license change management and license closure.
- Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment
- Ensures the end-to-end user experience and acts as a single point-of-contact for the end user.
- Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages
- Assignation of licenses or removal for various tools.
- Supporting various IT functions for operational support.
- Prepare of various reporting ranging from software status to financial spends
- Responds to requests from managers, and team members, for specific Programs
- Other duties as assigned.
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**Perks & Benefits**:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

**Considering applying?**

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

**To Complete Your Application**:
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

NO AGENCY CALLS, PLEASE.

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