Associate - ITAM

Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ASSOCIATE ITAM

Associate ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. Associate ITAM works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis.

What You'll Do:

- Software Assignment & Reassignment:
Process requests for new software allocations and reassign licenses when users change roles, projects, or depart.
- License Harvesting:
Identify and reclaim unused or underutilized software licenses to optimize usage and reduce costs.
- Compliance Monitoring:
Assist in maintaining compliance by tracking software usage, verifying entitlement against deployment, and escalating discrepancies.
- Record Maintenance:
Update and maintain accurate records of software licenses and assignments in the SAM database.
- Request Management:
Respond to software requests, following standard operating procedures (SOPs) and escalation paths.
- Reporting & Documentation:
Generate periodic reports on software usage and compliance. Document process updates and maintain clear records for audit purposes.
- Collaboration:
Work closely with ITAM team members, procurement, and support teams to ensure seamless execution of SAM activities. Responds to requests from managers, and team members, for specific Programs.

What you'll bring:

- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 0-2 years of experience in IT operations, service desk, or asset management (internships or academic projects acceptable).
- Basic understanding of software licensing concepts and compliance requirements.
- Strong knowledge about the Microsoft Excel formulas, reporting, and pivot tables
- Familiarity with Microsoft Office 365 tools, particularly Excel for reporting and tracking.
- Strong organizational, communication, and customer service skills.
- Ability to follow processes, manage multiple requests, and maintain attention to detail.
- Team player with willingness to learn and grow in IT Asset Management.

Additional Skills:

- Exposure to IT Asset Management (ITAM) or Software Asset Management (SAM) tools.
- SAM-related certification (e.g., ITAM Foundation, SAM certification) is a plus.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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