Medical Receptionist

Overall Functioning Monthly Forecasting: To raise timely and adequate requisition of Inventory, equipment, products or staff requirement Monthly turnover planning, offers & target roll out to be presented Ensure Revenue growth and Profitability at the centre Inventory Optimisation: Decision to be taken on the slow moving product on which should be kept or removed alongwith Doctor Incharge and Drive offers to liquidate sludge stock Treatment Optimisation: Decision to be taken on the slow moving procedures on which should be kept or removed in consultation with the Incharge. Drive offers to improve cross conversions To Oversee: Activities like Business Development, Client Servicing, Staff Management, Equipment upkeep ,Vendor Management etc. Optimising productivity: Staff time management, cost management & doing revenue generating activity Top priority: Ensuring the top notch client service, results and hospitality. Consulting Conversions, revenue generation, (online&offline). Calendar management: Recheck old data & convert them into new leads by calling them through Staff To ensure daily tally DSR - Practo, petty cash and bank deposits are tallying New Patient Appointment - Dr.Client, Practo, DM's on Instagram & FB, google Follow up Appointment booking - Feedback, thank you & mastersheet callings Audit overall hygiene and cleanliness of the clinic including each room Team Management Manpower planning: Attrition Management, Attendance management, leave escalations, check in check out, HR escalations, Induction, Allocate staff basis appointments to ensure efficency Grooming - Coordinate for Uniform, badges & to ensure everyone is following hygeine protocols Daily Meetings to be conducted with the staff Team Engagement & Motivation: Daily activities, event planning in coordination with Farhana or floor coordinator New Staff training, induction & reporting Roll out Rewards & Recognition in consultation with HR Develop protocols and procedures to improve staff productivity. Client Front Customer relationship builidng: Ensure smooth customer journey, engage in free time with customers and make them aware on various clinic offerings, feedback etc Ensure Conversion : Single treatment, wellness plan, packages, cross conversions, unlimited packgaes, home care products Managing unsatisfied & unhappy clients and escalate to seniors in good time. Handling refund clients without escalation as we have a strict no refund policy. Customer Delight: Gifting, Birthday, anniversary & Wedding celebrations thru the staff and self Support & Assistance "Inventory management: ""Maintain inventory, equipments and other products and decorum of the clinic. To ensure optimum product usage and minimise wastage, expiry. " New treatment / product : stay informed about new procedures and equipment to keep the clinic and treatments up-to-date. Collaborations with Mumbai office to implement best practices Help team members achieve their targets and make incentives by motivating them on a day to day basis Identify ball drops in protocols and implement processes to make sure smooth day to day functioning To be a point of contact for any emergency & to handle clinic phone calls at home. To ensure company assets are kept upto date and not misused - laptops, electronics, equipments etc Filing: Bills, warranties and vendor management Social media content approvals and ideas Reports To ensure monthly check list completion (DSR, Practo, Petty cash, Consent forms, Incentive table, Referral sheet, Prescriptions etc) To ensure timely creation of new monthly sheets,Incentive table, including audit, DSR, monthly checklists, MF, Referral etc To tally product quantity received as per delivery challan with backoffice and submit bills for clearance To coordinate with accountant for Reco To conduct new staff examination New Staff training feedback to HR & management To submit minutes of meetings Conduct Weekly & Monthly reviews Client Profiling analysis to be published Publish client feedback received vs treatments done on a daily basis. ( Details to be maintained for each Doctor, therapist and overall clinic ) Application Question(s): - May I know your current CTC? **Experience**: - total work: 1 year (preferred) Work Location: In person