Medical Receptionist

20 hours ago

Pune Maharashtra, India Rajveer Health services pvt.Ltd . Full time

**Job Title**: Hospital Receptionist**Job Summary**:
The Hospital Receptionist serves as the first point of contact for patients, visitors, and vendors entering the healthcare facility. This role involves managing front-desk operations, scheduling appointments, handling patient inquiries, and ensuring smooth communication between patients and hospital staff.

**Key Responsibilities**:

- **Front Desk Operations**:

- Greet and assist patients, visitors, and vendors in a courteous and professional manner.
- Answer incoming phone calls, redirect calls, and take messages accurately.
- Maintain a clean and organized reception area.
- **Patient Coordination**:

- Register new patients and update existing patient information.
- Schedule, confirm, and reschedule patient appointments.
- Verify insurance information and collect co-pays or payments when necessary.
- **Administrative Support**:

- Maintain and manage patient records and confidential information.
- Coordinate with doctors, nurses, and other staff for appointment updates and patient information.
- Handle incoming and outgoing mail and deliveries.
- **Customer Service**:

- Address patient and visitor queries with patience and empathy.
- Handle complaints or escalate issues to the appropriate department when needed.

**Qualifications**:

- High School Diploma or equivalent (some positions may prefer an associate degree).
- Prior experience in a medical or hospital setting is preferred.
- Proficiency in Microsoft Office and hospital management systems (e.g., Meditech, Epic, etc.).

**Skills Required**:

- Excellent communication and interpersonal skills.
- Ability to multitask and handle stressful situations calmly.
- Strong organizational and time management skills.
- Basic knowledge of medical terminology is a plus.
- Customer service orientation.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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