Front Office Executive

11 hours ago


Ranchi Jharkhand, India Vinaika Infra Full time

Urgent hiring for Front office executive position

Experience from hotel / resort industry

Ids knowledge require

KRA:
Guest Services & Satisfaction
- **Welcome guests**: Provide a warm and professional first impression.
- **Handle inquiries**: Answer guest questions about the resort and local area.
- **Manage complaints**: Address and resolve guest issues to ensure satisfaction.
- **Provide concierge services**: Assist with local tours, reservations, and other guest needs.

*

Reservations & Revenue Management
- **Manage bookings**: Process new reservations and modifications.
- **Upsell services**: Promote room upgrades and additional services to increase revenue.
- **Handle payments**: Process guest payments accurately.

*

Front Desk Operations & Administration
- **Manage check-in/check-out**: Efficiently handle the arrival and departure process.
- **Maintain records**: Keep accurate guest and administrative records.
- **Ensure security**: Follow procedures to protect guest information and hotel assets.
- **Manage the reception area**: Keep the front desk area organized and presentable.

*

Communication & Coordination
- **Handle telephone calls**: Answer, screen, and forward calls professionally.
- **Coordinate with other departments**: Act as a central point of contact for departments like housekeeping, maintenance, and food and beverage.
- **Liaise with external partners**: Interact with external vendors, suppliers, and agencies as needed.

Pay: ₹8,086.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Work Location: In person



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