Business Analysis

**JOB DESCRIPTION**
Transformation Design & Delivery is part of the Payment Operations organization supporting CIB wide transformation and change programs and platforms. Our mission statement is powerful yet simple ‘build things better and build better things’. Ensuring that the things we build have been properly thought through, are high quality, sustainable and delivered quickly. We are focused on identifying opportunities to build more innovative things, often across products and LoB’s, where we can bring the organization together to define solutions/builds which are broader reaching.

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**Responsibilities**:

- Business Analyst for defining the business requirements for development and commercialisation of new product capabilities
- Articulate and document process flows including customer interactions and Operations intervention
- Cover functional and non-functional requirements including but not limited to Product features, Operational requirements, Regulatory and Compliance requirements, User Interface, Client reporting, Sanctions, Resiliency and Scalability. The requirements must be able to cater to current expectations and allow scalability for future changes in business mode
- Perform impact analysis for business initiatives to determine key business groups that will consequently be required to undergo technical or operational process change
- Partner closely with Product and Technology partners to help define globally consistent platform architecture
- Conduct gaps analysis as required to determine degree of change emergent from business initiatives
- Work with UAT team to determine the testing strategy and ensure thorough testing of all capabilities
- Tracking the overall progress of an initiative and identify any potential Red flag and collaborating with various stakeholders for resolution of the issues to ensure timely completion of the projects
- Drive Operations readiness to support new product roll out by ensuring documentation of process flows, operational procedures, training, user entitlements, clearly defined roles and responsibilities and establishing escalation matrix
- Anticipate internal and external factors impacting the global payment strategy and implementing plans to mitigate risks and capitalize on opportunities
- Defect analysis, prioritisation and exploring alternative solutions
- Independently leading an initiative working with cross functional teams

**Required qualifications, skills and capabilities**:

- 3+ experience in Banking / Financial services
- Strong Payments knowledge and / or prior experience in driving large scale strategic projects is preferred
- Well versed with Agile methodology and experience in driving projects under the said framework
- Strong Project management skills and ability to work independently
- Strong problem solving, collaboration, communication and interpersonal skills with proven ability to influence stakeholders without direct authority
- Strategic thinker with ability to define future state business model and drive execution to that effect
- Ability to multi-task and manage and deliver competing priorities
- Attention to detail with logical thought process
- Self-motivated, tenacious with excellent time management/prioritization skills
- Experience in designing, delivering & presenting executive level content
- Strong Microsoft office skills
- Adept at working in matrix organization and dynamic high performance teams
- Leverages the organization to deliver results quickly

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with th