
Customer Service Executive
1 week ago
Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
- Languages required - Gujrati, Tamil, Telegu, Kannada, Malayalam, Bengali, Oriya
**Job Types**: Full-time, Permanent, Fresher
**Salary**: Up to ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Airoli, Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- Airoli, Navi Mumbai, Maharashtra: Relocate before starting work (preferred)
Work Location: In person
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