Chat Associate

13 hours ago

Thane, India Grace Staffing Services Full time

**Job Title: Chat Associate**

**Shift Timing**: 5 days working with 2 rotational offs

**Job Type**: Full-time

**Qualifications**:

- HSC and Graduate with a minimum of 2 years of experience in chat process only.
- Strong communication skills (No concession will be made on communication).
- Proficient in document management; must possess all documents from previous employment.
- Proven track record in providing customer support via chat in an international BPO setting.

**Responsibilities**:

- Provide efficient and timely support to customers via chat for international operations.
- Resolve customer inquiries, complaints, and issues promptly and professionally.
- Ensure accuracy and clarity in all written communications with customers.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
- Adhere to company policies and procedures while handling sensitive customer information.
- Maintain thorough and accurate records of customer interactions and transactions.
- Stay updated on product knowledge and industry trends to provide relevant assistance to customers.

**Requirements**:

- Minimum of 2 years of experience in chat process within an international BPO environment.
- Excellent written communication skills with proficiency in English (written and verbal).
- Strong typing skills with the ability to multitask and maintain high accuracy.
- Familiarity with chat support tools and platforms.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Must have all documents from previous companies for background verification (BVG).

**Additional Requirements**:

- No history of absconding from any previous employment.

**Benefits**:

- Competitive salary package
- Health insurance benefits
- Provident fund
- Pick-up and drop facilities provided
- Opportunities for career growth and development

**Job Types**: Full-time, Permanent

**Salary**: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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