ERP Administrator

4 days ago

Vile Parle Mumbai Maharashtra, India Techno Ceiling Products Full time

We are seeking a proactive and resourceful **ERP Administrator** to oversee the daily operations and user support for our in-house production ERP system, delivered by a leading tech agency. This role is key to ensuring smooth workflows, prompt resolution of user issues, and ongoing collaboration with our external ERP partner.

**Key Responsibilities**
- Serve as the primary point of contact for any ERP-related queries or issues within the company.
- Monitor system health, user activity, and data integrity on a daily basis.
- Troubleshoot user problems, provide immediate solutions where possible, or escalate to our external ERP agency when required.
- Liaise between end-users and the tech agency for system enhancements, troubleshooting, and updates.
- Maintain ERP documentation, user manuals, and FAQs to support internal users.
- Train staff and create guides for common tasks or new features.
- Support data migration, custom reporting, and help ensure the security and reliability of system data.
- Assess the impact of change requests and work with stakeholders for smooth implementations.

**Skills & Qualifications**
- Bachelor’s degree in IT, Computer Science, or related field (or relevant work experience).
- Strong familiarity with ERP systems.
- Ability to translate business needs into technical solutions and vice versa.
- Basic understanding of SQL, data extraction, and documenting processes.
- Excellent problem-solving and organizational skills.
- Strong communication: able to support and guide users at all levels.
- Experience collaborating with third-party technical vendors is a plus.

**Nice-to-Have**
- Experience with production/manufacturing ERPs.
- Familiarity with system integrations (finance, inventory, supply chain).
- Certifications in databases, ERP modules, or ITIL desirable.

If you are a tech-savvy problem solver who loves helping others and bridging the gap between business and technology, we’d love to hear from you

Pay: ₹25,000.00 - ₹30,000.00 per month

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