Aftersales Executive

**INTERESTED CANDIDATES CAN SHARE RESUMES ON BELOW NUMBER:

- **

**9510209373**
- Building and maintaining strong, long-term relationships with clients in the pharmaceutical industry to ensure post-sale satisfaction and retention.
- Acting as the link between the customer and the technical/service teams to coordinate maintenance, troubleshooting, and repair of blister packaging machines. This involves coordinating service appointments and tracking service requests.
- Overseeing warranty programs, tracking warranty claims, and managing the logistics of parts and repairs to ensure quick and efficient resolution of issues.
- Responding quickly and positively to customer inquiries and complaints, and coordinating with internal departments (operations, quality assurance, engineering) to resolve issues and reduce machine downtime.
- Gathering customer feedback on machine performance and service quality, analyzing this data, and providing insights to the product development and marketing teams to inform future improvements.
- Experience of Proforma Invoice, Purchase Order, Work Order, Quotation making, Co-Ordination with Transport Department and with all the other concern departments.
- Co-ordination with the clients by phone / E-mail, etc.
- Breakdown of Spares of Pharma Machines.
- Minimum of 2 years of experience after-sales support.
- Strong communication and interpersonal skills.
- Technical support
- A strong understanding of blister packaging machinery and the pharmaceutical packaging process is essential to effectively address customer issues.
- The ability to quickly and diplomatically address objections and resolve complex technical or service-related issues.
- Previous experience in after-sales service, **preferably within the manufacturing, packaging, or pharmaceutical industries.**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person