Salesforce Marketing Cloud Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Team: Marketing operations team provides operational support for athenahealth’s Marketing organization and responsible to ensure that timely and accurate US healthcare provider data is available for Marketing and Sales activities.

Job Responsibilities
- Accountable for setup and configuration of Salesforce Interaction Studio and Salesforce Marketing Cloud.
- Coordinate with the technology and business teams to integrate other systems with Salesforce Marketing Cloud, Interaction Studio, Social Studio & Automation Studio to achieve program goals
- Administer the platform to add user, profiles, roles, permissions, reports, and dashboards.Document use cases, workflows, Marketing automation processes, policies, procedures and supporting data requirements for the technology group and our internal stakeholders.Provide immediate technical support to user’s questions or issues within Marketing Cloud. Interact with Salesforce support and technology team for escalations as needed.

Typical Qualifications
- Bachelor’s degree in business, mathematics, computer science or related field.5+ years’ experience in Marketing Cloud Administrator role. 2+ years’ experience in Interaction Studio/Customer Data Platform “CDP”, analytics and data driven marketing. Salesforce Administrator and Marketing Cloud Administrator Certifications strongly preferred.
- Experience in CRM and Marketing Automation systems including lead management, lead nurturing/scoring, marketing campaign management, etc., Knowledge of Salesforce security, standard and customized functionality, and basic architecture
- Proficient in the following languages Server-Side JavaScript, AMPscript, Guide Template Language, SQL and/or SOQL, HTML, and CSS.Experience creating and executing integration and user acceptance test plans is preferred
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive fo