Telecounsellor Receptionist

**Job Title**: Telecounsellor cum Receptionist

**Location**: Lakmé Academy - Barasat
**Type**: Full-time | On-site

**About the Role**

We are seeking a confident, proactive, and well-spoken individual to join our team as a **Telecounsellor cum Receptionist**. The role combines front-desk management with telecounselling responsibilities — ensuring a seamless experience for walk-in visitors and potential students enquiring over phone or online.

**Key Responsibilities**

**Front Desk & Reception Duties**
- Greet and attend to all visitors and walk-ins courteously.
- Maintain a welcoming and professional reception area.
- Handle student and parent queries in person or over phone.
- Manage daily attendance and class schedules of students.
- Coordinate with counsellors and faculty for student follow-ups and appointments.
- Record and maintain data of enquiries, walk-ins, and leads.

**Telecounselling & Follow-Up**
- Make outbound calls to prospective students and parents.
- Convert leads generated through marketing campaigns into walk-ins and admissions.
- Maintain and update enquiry database regularly.
- Follow up with prospective students until enrollment.
- Achieve daily, weekly, and monthly enquiry and conversion targets.

**Administrative Support**
- Support admission documentation and data entry work.
- Coordinate with the marketing and academic teams for lead reports and events.
- Maintain basic administrative records and assist in operational support.

**Requirements**:

- **Qualification**: Minimum Graduate (any stream).
- **Experience**: 0-2 years (Freshers with good communication skills can apply).
- **Skills Required**:

- Excellent communication (English, Hindi, and Bengali preferred).
- Confident in speaking over the phone and face-to-face interaction.
- Basic computer knowledge (MS Office, Google Sheets, etc.).
- Well-groomed with a pleasant personality.
- Ability to multitask and maintain professionalism under pressure.

**Job Types**: Full-time, Permanent

**Benefits**:

- Leave encashment
- Paid sick time

Ability to commute/relocate:

- Barasat, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectation?

**Experience**:

- Tele Counselling: 1 year (preferred)

Work Location: In person