Telecounsellor Cum Receptionist

2 weeks ago

Barasat WB IN Lakmé Academy, Barasat, Kolkata Full time

Job Title Telecounsellor cum Receptionist Location Lakme Academy - Barasat Type Full-time On-site About the Role We are seeking a confident proactive and well-spoken individual to join our team as a Telecounsellor cum Receptionist The role combines front-desk management with telecounselling responsibilities ensuring a seamless experience for walk-in visitors and potential students enquiring over phone or online The ideal candidate should possess excellent communication skills a pleasing personality and a strong passion for the beauty and education industry Key Responsibilities Front Desk Reception Duties Greet and attend to all visitors and walk-ins courteously Maintain a welcoming and professional reception area Handle student and parent queries in person or over phone Manage daily attendance and class schedules of students Coordinate with counsellors and faculty for student follow-ups and appointments Record and maintain data of enquiries walk-ins and leads Telecounselling Follow-Up Make outbound calls to prospective students and parents Counsel potential candidates about Lakme Academy courses fees and career opportunities Convert leads generated through marketing campaigns into walk-ins and admissions Maintain and update enquiry database regularly Follow up with prospective students until enrollment Achieve daily weekly and monthly enquiry and conversion targets Administrative Support Handle calls emails and messages professionally Support admission documentation and data entry work Coordinate with the marketing and academic teams for lead reports and events Maintain basic administrative records and assist in operational support Requirements Qualification Minimum Graduate any stream Experience 0-2 years Freshers with good communication skills can apply Skills Required Excellent communication English Hindi and Bengali preferred Confident in speaking over the phone and face-to-face interaction Basic computer knowledge MS Office Google Sheets etc Well-groomed with a pleasant personality Ability to multitask and maintain professionalism under pressure Job Types Full-time Permanent Benefits Leave encashment Paid sick time Ability to commute relocate Barasat West Bengal Reliably commute or planning to relocate before starting work Required Application Question s What is your salary expectation Experience Tele Counselling 1 year Preferred Work Location In person

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