Gpo Learning

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.

The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised

About the Role

This role focuses on driving excellence in global learning processes and systems. Responsibilities include defining frameworks, ensuring standardization, and maintaining governance for continuous improvement. It involves strategizing and overseeing learning systems, collaborating with stakeholders, and implementing innovative solutions. Additionally, the role emphasizes performance measurement, change management, and fostering capability development within the team.

Roles and Responsibilities:
1. Learning Process Ownership & Governance- Define and maintain global learning process frameworks (e.g., content development, deployment, tracking, evaluation).- Ensure standardization of learning operations across regions/business units.- Maintain a governance model for process compliance, efficiency, and continuous improvement.- Lead cross-functional process reviews and improvements using methodologies like Lean, Six Sigma, or Agile.

2. Systems Strategy & Oversight- Own the global roadmap for learning systems (e.g., LMS, LXP, content management platforms).- Collaborate with IT, vendors, and stakeholders to ensure learning systems are effectively configured and supported.- Lead implementation and integration of new tools, upgrades, and enhancements.- Ensure systems are aligned with data privacy, security, and compliance standards.

3. Stakeholder Engagement & Change Management- Partner with senior L&D leaders, HRBPs, business units, and global COEs to align learning systems/processes with organizational goals.- Act as the voice of the user to ensure intuitive, user-centric processes and systems.- Drive change management and adoption efforts during process/system transitions.

4. Performance Metrics & Reporting- Define and track global learning KPIs and process health indicators.- Enable advanced reporting and analytics capabilities to support data-driven decisions.- Share dashboards and insights with leadership to highlight learning impact.

5. Innovation & Continuous Improvement- Keep abreast of external trends in digital learning, AI/ML in learning, and new technologies.- Identify opportunities to innovate and improve learning experiences and operational efficiency.- Collaborate with external vendors and industry forums to bring best practices into the organization.

Preferred Skills:
- Proficiency in Workday Learning, Cornerstone, and SumTotal platforms.- Experience with Learning Record Stores (LRS) and xAPI standards.- Familiarity with learning experience platforms (LXPs) like Degreed, EdCast, and Fuse.

Essential Skills:
- Expertise in SAP SuccessFactors LMS and IMC Learning systems.- Strong command of Power BI for data analysis and reporting.- Hands-on experience with ServiceNow or similar tools for request and ticket management.- 12-16 years in Learning & Development,