Write Your Success Story with Ntt Data Services

6 days ago

Hyderabad Telangana, India NTT DATA Full time

**Req ID**: 325586 We are currently seeking a "Lead salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Hyderabad, Telangana (IN-TG), India (IN). Lead Support Engineer L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: - Respond to and resolve incidents and service requests within defined SLAs. - Prioritize and triage tickets based on severity and business impact. - Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. - Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: - Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). - Manage Experience Cloud user roles, portal configurations, and access models. - Support loyalty program operations: member tier updates, points adjustments, and reward configurations. - Perform user management, data loads, exports, and permission reviews. - Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: - Debug and fix Apex classes, triggers, batch jobs, and LWC components. - Support and enhance integrations using REST/SOAP APIs and Named Credentials. - Optimize backend processes, especially loyalty transaction handling and service workflows. - Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: - 5-7 years of Salesforce platform support experience, including admin and development. - Strong hands-on expertise in: - Service Cloud: Case lifecycle, entitlements, omnichannel support. - Experience Cloud: Partner/community portals, role hierarchies, page customizations. - Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. - Solid technical knowledge of: - Apex, SOQL, Lightning Web Components (LWC) - Salesforce Flows and Process Automation - API integrations and troubleshooting - Familiarity with ticketing tools (e.g., Jira - Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: - Ability to work independently and manage time effectively in AU time zone. - Strong analytical and troubleshooting skills. - Clear communication with business and technical teams. - Ownership mindset with a focus on continuous improvement. Preferred Certifications: - Salesforce Certified Administrator (ADM 201) - Platform App Builder or Developer I - Service Cloud Consultant - Loyalty Management Accreditation (preferred) Note : should be ready to travel to Australia upon visa processing on rotation basis **About NTT DATA

  • Product Owner

    2 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Technical Access Services

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Req ID 328089 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Technical Access services to join our team in Hyderabad Telangana IN-TG India IN Purpose Drives technical implementation of...

  • Sf - Service Cloud Developer/administrator

    2 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Req ID 346203 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a SF - Service Cloud Developer Administrator to join our team in Hyderabad Telangana IN-TG India IN Job Summary The Salesforce...

  • Client Success Manager

    3 weeks ago

    Hyderabad, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...

  • Managed Services Client Service Desk Administrator

    5 days ago

    Hyderabad, Telangana, India NTT DATA Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed...

  • Salesforce Service Cloud Developer/administrator

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Req ID 346209 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Service Cloud Developer Administrator to join our team in hyderabad Telangana IN-TG India IN Job Summary We are...

  • Salesforce Data Cloud Consultant

    1 day ago

    Hyderabad, Telangana, India NTT DATA Full time

    NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Data Cloud Consultant to join our team in Hyderabad Telangana India Job Title Salesforce Data Cloud Engineer Experience 6 Years...

  • Managed Services Client Service Desk Administrator

    2 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Product Owner

    7 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Req ID**: 275869 We are currently seeking a Product Owner to join our team in Hyderabad, Telangana (IN-TG), India (IN). Specific Responsibility - Working closely with our business stakeholders, product managers, and engineers to comprehend the business processes at a detailed level. - Creating and owning user stories/business requirements documents as an...

  • SAP Data Migration Lead

    3 weeks ago

    Hyderabad, India NTT DATA Full time

    Job Description Req ID:     NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP Data Migration Lead to join our team in Hyderabad, Telangana (IN-TG), India (IN). Responsibilities :...