Tele Caller Executive

5 days ago

Zirakpur, India Tandon Hospitality Full time

**Job Summary**:
The Telecaller will be responsible for handling inbound and outbound calls related to restaurant table bookings, catering enquiries, and party/event bookings. The role involves converting leads into confirmed bookings, maintaining customer relationships, and coordinating with the operations and marketing teams to ensure seamless service delivery.

**Key Duties & Responsibilities:1. Customer Interaction & Lead Handling**
- Make outbound calls to potential clients for restaurant reservations, catering, and event inquiries.
- Attend inbound calls professionally, providing complete information about menus, pricing, and services.
- Understand customer needs and suggest suitable dining or catering packages (e.g., live counters, bar setups, hampers, customized cakes, etc.).
- Follow up with customers on pending queries, quotations, and booking confirmations.

**2. Booking & Coordination**
- Maintain detailed records of all customer interactions, enquiries, and bookings in the CRM or tracking sheet.
- Coordinate with the restaurant and catering teams for event dates, menus, and setup requirements.
- Ensure smooth handover of confirmed bookings to the operations team.
- Schedule site visits or menu tastings for large event clients when required.

**3. Sales & Conversion**
- Convert leads into confirmed bookings through effective communication and upselling techniques.
- Promote ongoing offers, party packages, catering services, and special menus.
- Meet monthly booking and sales targets assigned by management.
- Suggest cross-selling between brands (e.g., Saaj bar services with Zafrani catering).

**4. Customer Relationship Management**
- Build long-term relationships with regular customers and corporate clients.
- Handle feedback, complaints, and post-event follow-ups courteously.
- Maintain a positive brand image for all outlets through polite and professional communication.

**5. Reporting & Documentation**
- Prepare daily/weekly reports on leads, conversions, and customer feedback.
- Maintain updated customer databases and event logs.
- Share insights on customer trends, peak booking periods, and service improvement suggestions.

**Skills & Requirements**:

- Excellent communication skills in English and Hindi.
- Pleasant personality and customer-friendly attitude.
- Basic computer knowledge (Excel, WhatsApp Business, CRM tools).
- Prior experience in restaurants, hospitality, or catering telecalling preferred.
- Target-oriented and disciplined in follow-ups.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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