Bpo Tele Caller Executive

3 hours ago


Zirakpur, India Advamed Hospital Full time

Looking for tele-caller having healthcare skill set will be a part of the patient treatment team and helps to counsel the patient to take an IVF treatment. They report directly to the Tele-counselling Head or Mkt. Head in the Tele-counselling Head's absence.

**They are responsible for, but not limited to the following**:

- Counsels patients on the reports given by the doctor.
- Coordination with Consultant / Centre Head on daily basis based on treatment advice and conversion.
- Maintain checklist as per the instruction given by the management.
- Explain the tariff of the concerned procedures/investigations to patients for a better understanding of treatment.
- Maintain Counsellor reports on a daily basis (Advice, Conversion and Patient wise detail.
- Cross verify all the relevant documents related to Credit billing before surgery.
- Maintaining Counsellor Summary for all counselled patients.
- Preparing the procedure list and handing over the same to the concerned doctor and centre head, **Explain the tariff of the concerned procedures/investigations to patients in detail.**

**Preference**:

- Must proficiency in Speaking and Understanding Hindi/ English & Punjabi(Must)
- Graduate

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)


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