Invoicing Advisor

Job ID:38433
Location:Mumbai: Solitaire Corporate Park
Position Category:Customer Service
Position Type:Employee Fixed Term

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We have grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we are proud of our heritage, it is who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

**What do we do?**

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive, aerospace and transportation.

From independent third-party auditing, certification and training; to consultancy services; to real
- time assurance technology; to data-driven supply chain transformation, our innovative end-to
- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

**The next chapter for LRQA**

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.

**Role purpose**:
Working as part of our global back-office support teams, you will be ensuring a positive customer journey for internal and external customers. You’ll thrive in our team centric culture providing slick operational support. You will wow our customers by ensuring any issues are resolved ahead of expectations, swiftly and positively.

**Key Responsibilities**:

- Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
- Interpret contract terms and raise project invoices accurately and on time, escalating service delivery issues as appropriate to the relevant manager/team.
- Ensure the accuracy and completeness of data in our systems, along with any subsequent changes, aligned to customer expectations.
- Ensure that our systems are updated with the right notes and purchase order information.
- Check and produce subcontractors’ invoices. Meet performance targets for subcontractor invoice handling according to agreed global/local KPI’s.
- Conduct tasks at the request of people managers and actively contribute to team meetings and initiatives.
- Liaise with and provide support to other team members.
- Develop an understanding of Inspection Services products, services, systems, and processes.

**Technical / Professional Qualifications / Requirements**:

- Bachelor’s degree in Commerce/Accounting & Finance, freshers can be considered
- Good command over English
- Working knowledge of SAP preferred
- Strong communication, interpersonal and relationship-building skills
- Ability to understand customer needs, attention to detail
- Ability to understand issues, devise solutions and see them through to resolution.
- Great teamworking skills
- Should have good knowledge of MS-Office Suite

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).