Four Wheeler Service Advisor

1 week ago

Thane, India Surpassing HR Solutions Pvt Ltd Full time

Location; Thane Salary:30K + Other Benefit Role & Responsibility Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.Managing and overseeing the dealership's workflow and schedule.Calling customers to advise them about service changes or car pick-up times.Maintaining positive customer relationships to ensure repeat business.Ensuring all details on services rendered and costs are related to customers and processing their payments.Liaising with service technicians about parts ordering and ensuring parts are available when needed100% vehicle inventory to be taken with the fuel indicationcustomer vibrant complaints has to be taken in the Ventally.valuable items to be taken out of the vehicle & kept in the cupboard or intimate the customerDMS FIT utilization with 100% RTT, Estimation, DeliveryEvery 2 hrs vehicle updation to the customer’s 5 Time estimationCost estimation

points checkpoints sheet should be added along with the job card without fail 8 100% job completion in the job card has to be checkedAdditional jobs approval by SMS ,Whatsapp/mailMajor jobs advance payment has to be collectedGoogle ratings of 5 stars has to be collected 12 NDC has to be 100% followed with the trackerNo DHC from the concern SA/Satisfaction note or mail to be collected by the customer100% remarks to be duly filled in the DMS if customers not given additional jobs approvalTargets should be 100% achieved with EPRO 4500Focus on tyres & batteryVas per RO to be increased & additional approval to be taken from the customers 18 No complaints from Gobumpr team & proper updations in whataspp groupSA Performance tracker to be updated daily before EOD & shared to SMService Advisor Requirements:An associate's degree in mechanics or a related field may be advantageous.Experience in the automotive field may be advantageous.A strong understanding of automotive technology and the automotive industry.Proficiency with industry-specific software.Excellent customer service, interpersonal, and communication skills.Strong organizational, decision making, and problem-solving skills.The ability to communicate with mechanics, customers, and management.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Speak with the employer**
+91 9321454108

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