Tellecaller

3 days ago

Raipur Chhattisgarh, India Real Budget Full time

A telemarketer or telesales representative's job description typically involves making outbound calls to potential customers or clients with the aim of promoting a product or service, generating sales, or gathering information. Here's a general outline of a telemarketer's job description:

- **Outbound Calling**: Telemarketers spend a significant portion of their time making outbound calls to prospective customers. These calls may be cold calls (calling individuals who have not expressed interest previously) or warm calls (following up on leads or inquiries).
- **Product or Service Promotion**: Telemarketers are responsible for effectively communicating the features, benefits, and value propositions of the product or service they are selling. They should be knowledgeable about the product or service in order to address any questions or concerns that potential customers may have.
- **Sales Generation**: The primary goal of a telemarketer is often to generate sales or leads. This may involve persuading potential customers to make a purchase, sign up for a service, or schedule an appointment with a sales representative.
- **Lead Qualification**: Telemarketers may be tasked with qualifying leads to determine their level of interest and suitability as potential customers. This may involve asking qualifying questions to assess the prospect's needs, budget, and timeline.
- **Customer Relationship Management**: Telemarketers may also be responsible for maintaining and updating customer records in a CRM (Customer Relationship Management) system. This includes recording interactions, updating contact information, and tracking sales progress.
- **Following Scripts and Guidelines**: Many telemarketing campaigns provide scripts and guidelines for telemarketers to follow during calls. Telemarketers should be able to effectively follow these scripts while also adapting to the needs and responses of individual customers.
- **Meeting Targets and Quotas**: Telemarketers are often expected to meet specific targets and quotas for sales, call volume, and conversion rates. They may be required to track their performance metrics and report regularly to supervisors or managers.
- **Professionalism and Etiquette**: Telemarketers should conduct themselves in a professional manner at all times during calls. This includes being courteous, respectful, and empathetic to the needs of potential customers, even in the face of rejection or objections.
- **Compliance**: Telemarketers must adhere to all relevant laws and regulations governing telemarketing practices, including Do Not Call (DNC) lists and consent requirements for contacting individuals.

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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