Customer Support

16 hours ago

Bengaluru Karnataka, India Orange Health Labs Full time

**Department: Customer Support**

**Location: Ejipura, Kormangala, Bangalore**

**Company: Orange Health**

**Process: Semi Voice**

About:
Orange Health is a leading provider of at-home diagnostic and preventive healthcare services. We aim to make quality healthcare accessible and convenient for every individual by leveraging technology and a strong network of trained medical professionals.

**Job Overview**:
We are looking for a dedicated and detail-oriented Customer Support Executive to join our customer support vertical. The role involves tracking health test orders, providing timely and accurate information to customers over phone calls, and ensuring seamless coordination between customers and our on-ground agents.

**Key Responsibilities**:

- **Order Tracking & Updates**:
Monitor and track customer health test orders through our system to ensure timely delivery and service.
- **Customer Communication (On-Call Support)**:
Provide accurate and timely updates to customers regarding their test bookings, including expected visit time of health agents/phlebotomists.
- **Appointment Coordination**:
Coordinate with internal teams and field agents to ensure all health test appointments are honored on time.
- **Query Resolution**:
Handle incoming calls and queries from customers related to test procedures, timings, rescheduling, cancellations, and other concerns.
- **Customer Experience**:
Maintain a polite, empathetic, and professional tone while communicating, ensuring high customer satisfaction and trust in the brand.
- **Escalation Handling**:
Identify and escalate unresolved issues to the concerned teams or higher management promptly.
- **System Updates**:
Log and update all customer interactions and order updates in the CRM or relevant tracking system accurately.

**Required Skills & Qualifications**:
Strong verbal communication skills in English and local languages.

Ability to multitask, prioritize, and manage time effectively.

Proficient in using CRM tools, MS Office, and call-handling systems.

A customer-first attitude with problem-solving abilities.

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: ₹11,819.24 - ₹15,000.00 per month

Schedule:

- Rotational shift

**Language**:

- Hindi (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    7 days ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Customer Support

    7 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support

    15 hours ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Support Executive|| International Chat Process

    7 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Position: International Non voice Customer Support Mode: Work from Office Shift: Rotational Night Shift (2 rotational week offs) Salary: starting 2.7 LPA to 3.8LPA Roles and Responsibilities - Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns. - - Handle multiple...

  • Customer Support Executive

    15 hours ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    Work from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...

  • Customer Support Executive|| International Chat Process

    3 weeks ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Five S Digital Full time

    A customer support executive, also known as a customer service executive, is responsible for managing customer interactions, resolving issues, and ensuring customer satisfaction: - **Customer relations**Build and maintain positive relationships with customers. Establish a positive image of the company by helping customers. **Job Types**: Full-time,...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India unleashtek Full time

    Hi , Greetings of the Day! We have Immediate Openings for customer support for USA process Marketing support specialists perform tasks that are related to marketing and promoting products.. They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Powerplay Full time

    **About us** We are Powerplay, India’s 1st mobile app for construction. In simple words, it’s the "Slack for Construction Industry". It replaces WhatsApp groups and helps the contractors to collect money faster by improving their site to office communication. Founded by IIT Roorkee alumni - Iesh Dixit and Shubham Goyal. Backed by industry experts and...