Customer Success Associate
2 weeks ago
_**We are Hiring**_
**Designation**: Customer Success Associate
**Process**: Voice process
**Qualification**: Graduate from any field
**Language**: English & Hindi
**Skillset**: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors
Versant 6 Certified
**Fresher **and **Experienced **both can apply
**Salary** : 23K CTC - 28K CTC
**6 Day's working**
Day Rotational shift for females **/ **24/7 Rotational for males
**Location**: Gurugram, Haryana.
**Interview mode**:
- HR Round
- Versant 6 Certified
- Written Assessment
- Ops Round
- Client Round ( Will be in Office)
**Key Responsibilities**:
- Keep track of assigned accounts to identify outstanding debts
- Contact banks/collection offices/law firms to inquire of possible offers
- Negotiate payoff deadlines or payment plans
- Create trust relationships with creditors, when possible, to avoid future issues
- Update account status and database regularly
- Alert superiors of creditors unwilling or unable to work with us
- Comply with requirements from our client
**Requirements and skills**:
- Proven experience as debt collector / negotiator / debt settlement experience
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements - USA
- Working knowledge of MS Office and databases
- Excellent communication, drive, results focused, motivated and people skills
- Apt in negotiating and persuading to closure
- Ability to be professional, polite and compassionate without lacking confidence
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Rate yourself out of 10 for English
- Are you a Graduate?
Work Location: In person
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