Customer Success Associate

2 weeks ago

Gurugram Haryana, India Connect Galaxy Full time

_**We are Hiring**_

**Designation**: Customer Success Associate

**Process**: Voice process

**Qualification**: Graduate from any field

**Language**: English & Hindi

**Skillset**: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors

Versant 6 Certified

**Fresher **and **Experienced **both can apply

**Salary** : 23K CTC - 28K CTC

**6 Day's working**

Day Rotational shift for females **/ **24/7 Rotational for males

**Location**: Gurugram, Haryana.

**Interview mode**:

- HR Round
- Versant 6 Certified
- Written Assessment
- Ops Round
- Client Round ( Will be in Office)

**Key Responsibilities**:

- Keep track of assigned accounts to identify outstanding debts
- Contact banks/collection offices/law firms to inquire of possible offers
- Negotiate payoff deadlines or payment plans
- Create trust relationships with creditors, when possible, to avoid future issues
- Update account status and database regularly
- Alert superiors of creditors unwilling or unable to work with us
- Comply with requirements from our client

**Requirements and skills**:

- Proven experience as debt collector / negotiator / debt settlement experience
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements - USA
- Working knowledge of MS Office and databases
- Excellent communication, drive, results focused, motivated and people skills
- Apt in negotiating and persuading to closure
- Ability to be professional, polite and compassionate without lacking confidence

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Rate yourself out of 10 for English
- Are you a Graduate?

Work Location: In person

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