Client Advisor

2 weeks ago

Mumbai Maharashtra, India Bulgari Full time

Job responsibilities

Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets:

- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
- Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Contribute to the store and service KPIs achievement.
- Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one to one activities.
- Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
- Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
- Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.

Profile

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
- JOB NUMBER***

**BULG08349**:

- COUNTRY / REGION***

**India**:

- CITY***

**Mumbai**:

- CONTRACT TYPE***

**Permanent**:

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