CRM Executive- Female

4 days ago

Delhi Delhi, India The Pillow Company Full time

Job Title**:CRM Specialist**

**Responsibilities**:
1. Handle phone inquiries on the Shopify platform for our luxury home furnishings brand.
2. Provide product information, order assistance, and resolve customer concerns with a focus on e-commerce transactions.
3. Adapt communication styles for our diverse luxury client base.
4. Utilize call scripting to ensure consistency and quality in customer interactions.
5. Collaborate with the team to address customer complaints and escalations.
6. Learn and use additional tools or software integrated with the CRM system for enhanced customer support.

**Qualifications**:

- Prior experience in customer service or CRM for e-commerce.
- Shopify platform proficiency.
- High English fluency.
- Familiarity with luxury home furnishings products and services.
- Ability to manage and resolve customer complaints.
- Adaptability in communication for a luxury client base.
- Proficient in call scripting.
- Team player with effective coordination skills.
- Willingness to learn and use additional CRM tools and software.

**Salary**: ₹23,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- New Delhi, Delhi (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9810579775

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