Customer Service Associate

13 hours ago

Ludhiana District Punjab, India InfluxService Full time

**Job Title**: Customer Service Associate

**Experience**: Fresher-2yr

**Job Summary**:
**Key Responsibilities**:

- Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Maintain customer records by updating account information.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved customer issues to appropriate internal teams.
- Identify and assess customers’ needs to achieve satisfaction.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

**Requirements**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous customer service or client-facing experience is a plus.
- Strong communication, interpersonal, and active listening skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Proficient in MS Office; knowledge of help desk software is a plus.
- A calm and positive attitude, even under pressure.

**Preferred Qualities**:

- Empathy and patience with customers.
- Problem-solving mindset.
- Team player with a positive attitude.
- Willingness to learn and grow within the company.

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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