Customer Service Officer

4 days ago

Tiruchchirappalli, India Jobbycart Technologies Full time

1. **Customer Interaction**
- Respond to customer inquiries regarding products, services, or policies.
- Maintain a courteous and professional tone at all times.

2. **Issue Resolution**
- Identify and resolve customer complaints quickly and efficiently.
- Troubleshoot problems and provide appropriate solutions.
- Escalate complex issues to higher management when needed.

3. **Product and Service Knowledge**
- Maintain thorough knowledge of company products and services.
- Explain features, benefits, and usage to customers.
- Stay updated on new products, policies, or system changes.

4. **Order and Account Management**
- Assist customers with placing, tracking, or canceling orders.
- Help with account setup, updates, or password resets.
- Process refunds, returns, or exchanges according to company policy.

5. **Documentation and Record Keeping**
- Accurately log customer interactions and transactions in the CRM or system.
- Maintain up-to-date customer records for future reference.

6. **Feedback and Follow-up**
- Collect customer feedback and suggestions.
- Follow up with customers to ensure satisfaction and resolution.
- Notify teams of recurring issues for process improvement.

7. **Adherence to Policies**
- Follow all customer service procedures and standards.
- Ensure compliance with company guidelines, data privacy, and security policies.

8. **Team Collaboration**
- Work closely with other departments (sales, technical support, logistics).
- Share insights and suggestions to enhance service delivery.

**Key Skills Required**
- Strong communication (verbal and written)
- Empathy and patience
- Problem-solving abilities
- Attention to detail
- Computer literacy (CRM tools, MS Office)
- Time management and multitasking

Pay: ₹20,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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