Air Ticket Booking Executive

2 days ago

Ashok Nagar Chennai Tamil Nadu, India MMS TRAVEL PVT LTD Full time

**Responsibilities**:

- Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
- Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
- Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
- Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
- Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
- Stay updated with industry trends and airline policies to provide accurate and timely information to customers
- Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

**Qualifications**:

- Any Degree with Previous experience in a similar role or in the travel industry is preferred
- Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
- Strong knowledge of airline codes, fares, and flight regulations
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy in ticketing and reservation management
- Familiarity with airline policies and procedures
- Ability to handle difficult customer situations and provide effective solutions

**Skills**:

- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Attention to detail
- Ability to work in a team
- Knowledge of airline codes, fares, and flight regulations
- Customer service orientation
- Ability to handle stressful situations

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹480,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Ability to commute/relocate:

- Ashok Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in Travel Industry & Flight Ticket Booking

**Education**:

- Bachelor's (required)

**Experience**:

- Air Ticket Booking: 1 year (required)

**Language**:

- English (required)
- Tamil (required)

**Location**:

- Ashok Nagar, Chennai, Tamil Nadu (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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