Microsoft O365 Administrator

18 hours ago

Mumbai, India Softenger Full time

**Job Profile**:

- Microsoft O365 Administrator**Job Location**:

- Mumbai**Experience Required**:

- 5-10 yrs- O365 Administrator
- Eligibility: Must possess a Microsoft 365 Enterprise Administrator Expert Certification and at least 5 years experience as a Microsoft Exchange Administrator.**Responsibilities**:

- Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.
- Testing, implementation, and deployment of Exchange Online.
- Query Exchange environment using the Office 365 Command online tool.
- Implement and support security policies, such as data retention.
- Support the messaging environment in the Cloud (Microsoft 365).
- Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.-
- Primary On-site support for Microsoft 365 issues.
- Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.
- Perform scripting administration tasks and reporting using PowerShell.
- Develop scripts for automating processes within the environment.
- Help ensure team performance meets or exceeds defined Service Level Agreements.
- Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
- Monthly audits on the Active Directory environment to reconcile users.
- Consult with Integrated Product Teams (IPT) and product owners to establish better process flow to mitigate incidents/tasks.
- Manage user’s mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
- Troubleshoot active sync issues with mobile devices.
- Troubleshoot issues with Microsoft 365 Teams.
- Create security and distribution groups in Active Directory.
- Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
- Create user guides and instructional documents for end-users.
- In charge of onboarding/offboarding users.
- Assigned group, file level permissions in Active Directory.
- Train local support team members, Relationship Managers and Data Analysts on incident origination processes and modifications implemented within the ticketing system.

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