Ms O365

6 days ago

Mumbai, India nFrastructure Full time

**Please Note: The role is open for Noida, UP, Mumbai, Pune, Delhi NCR and Bangalore locations only**.**

**Position Overview**

As a Training Instructor, you be primarily responsible for the initial training and continuous learning of our Ambassadors (agents). New O365 Ambassador training classes generally occur every 2 weeks and are comprised of approximately 10 individuals.

**Essential Functions**:

- Delivering pre-created training content on a structured schedule for a consistent customer experience
- Answering Agent questions, or routing to the right person, during training period
- Helping manage Agent schedules during training period
- Providing Agent performance input to the training staff throughout the training period
- Facilitating the setup of Agent Workstations
- Shadow Agents on calls during the training period and provide feedback to Training Manager
- Assisting other Training Leads
- Provide real-time coaching to Agents during the training period
- Assist with hands-on training activities
- Review training content for technical inconsistencies
- Management and organization of training hardware

**Requirements**:

- Strong Communication skills, both written and spoken
- Previous work in a training environment
- High Public speaking proficiency
- Ability to work in a fast-paced environment
- Passionate about delivering the ultimate customer experience
- Demonstrated professionalism in resolving customer issues
- Success at working in a team environment where a customer obsessive culture is paramount
- Demonstrated problem-solving skills including: identification of issues, obstacles, and opportunities, and development and implementation of effective solutions
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
- Commitment to meet and exceed individual and team KPIs
- Understanding of Office 365 Suite and environment
- Desired:_
- Deep O365 Technical Experience
- Experience with legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Experience with Microsoft Windows operating system environment
- Concepts of Networking Fundamentals

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

**Zones offers a comprehensive Benefits package**

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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