
Claims Executive
2 days ago
Key Responsibilities
Single-point claim coordination: Act as the dedicated contact for motor claims—third-party, own damage, and theft—to ensure smooth communication between client, insurer, police, surveyors, and garages.
Claim filing & documentation: Promptly report accidents/thefts to police and insurers; collect FIRs, policy details, driver statements, vehicle photos, keys (for theft), and other required documents.
Survey & assessment management: Work with surveyors to assess damage; review findings jointly and determine claim admissibility, settlement value, and NCB implications.
Negotiation & settlement: Liaise with insurers to pursue cashless workshops or reimbursement; negotiate and finalize settlements effectively.
Process enhancement: Develop and refine SOPs for motor claims; ensure efficient resource allocation and monitor key process metrics like TAT and claim costs.
Qualifications & Experience
Bachelor’s degree (Insurance/Finance preferred).
2-5 years of hands‑on motor insurance claims experience (brokerage, TPA, insurer, or fleet operations).
Strong familiarity with IRDAI regulations, policy terms, and required documentation.
Excellent coordination and communication skills.
Skilled in negotiation and analytical decision-making.
Basic IT proficiency; experience with claims management systems desirable.
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