Customer Care Executive

2 weeks ago

Banjara Hills Hyderabad Telangana, India South Asian Liver Institute Full time

1. Front Desk Management

Patient Reception: Greet patients, help with check-ins, and direct them to the right departments.

Appointment Scheduling: Manage patient appointments and coordinate with doctors and staff.

Visitor Management: Ensure visitor check-ins and direct them while keeping security in mind.

Coordination: Work with different departments to ensure smooth patient service.

2. Telecalling Responsibilities

Appointment Confirmation: Call patients to confirm, reschedule, or cancel appointments.

Patient Follow-Up: Contact patients for follow-ups, test results, or feedback.

Inquiry Handling: Answer calls about appointments, services, or billing.

Emergency Call Assistance: Redirect emergency calls to the right department.

Cold Calling: Reach out to potential patients about hospital services.

3. General Duties

Patient Relations: Handle patient questions or concerns, ensuring satisfaction.

Communication Skills: Provide clear and compassionate communication.

Reporting: Prepare daily or weekly reports on appointments and calls.

Problem Solving: Quickly resolve patient concerns or issues.

Pay: ₹150,000.00 - ₹240,000.00 per year

Work Location: In person

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