Marine Insurance Voice Process

4 days ago

Hadapsar Pune Maharashtra, India WiseRoot Full time

**Customer Service Executive for USA Marine Insurance Voice Process**

This is a full-time on-site role located in Pune. The Customer Service Executive will be responsible for providing excellent customer service, maintaining customer satisfaction, and supporting customer needs on a daily basis.
- Call Handling from Customers and resolving the queries
- Try to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

**Qualifications**:

- Any Graduate/Under Graduate with Good communication & Excellent English Fluency
- IELTS/TOEFL: 6+ score in added advantage
- Interpersonal skills, including active listening
- Ability to maintain customer satisfaction, including problem-solving and conflict resolution
- Experience in providing excellent customer support, even under pressure
- Knowledge of customer service management techniques
- Excellent written and verbal communication skills
- Customer service certification or training is a plus

**Job Type**: Full-time

Working Days: Monday to Friday, Sat and Sun fixed Week Off

**What We offers**:

- Defined career roadmap which offers growth opportunities
- Performance-based incentive program
- Investment in talent development and skills enhancement
- Work-life balance with a 5-day workweek
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun at work.

**Salary**: ₹21,000.00 - ₹34,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Hadapsar, Pune, Maharashtra (required)

Ability to Relocate:

- Hadapsar, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9175184813

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