Process Associate

1 day ago

Kolkata West Bengal, India eDominer Technologies PVT LTD Full time

**Job Duties and Responsibilities**:

- Acquire in-depth knowledge of EXPAND smERP to effectively implement the software.
- Lead ERP implementation projects, ensuring alignment with customer requirements.
- Conduct detailed product demonstrations for prospective clients.
- Prepare Statement of Work (SOW) documentation to outline project deliverables.
- Develop user workflow diagrams to map out client processes.
- Assist in data migration activities to ensure seamless transitions for clients.
- Update project sheets, data sheets, and Minutes of Meetings (MOM) to track project progress.
- Create development tickets for customization requests and map these to project plans.
- Perform quality testing to ensure the software meets client specifications.
- Provide user training and oversee the delivery of the software to clients.
- Offer hyper support post-implementation to address any immediate concerns.
- Manage change requests and ensure smooth integration into the project.
- Facilitate the handover of projects to the support team for ongoing maintenance.
- Organize and lead project meetings with all stakeholders to ensure clear communication and project alignment.

**Requirements**:

- **CA Inter qualification (or equivalent) in a relevant field, or MCom in Finance, or MBA in Finance.**:

- Excellent written and spoken English communication skills.
- Proficiency in Microsoft Excel, spreadsheets, PowerPoint presentations, and Word.
- Good understanding of basic accounting.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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