Customer Support Executive

1 week ago

Guindy Chennai Tamil Nadu, India Wedtree eStore Private Limited Full time

**Roles & Responsibilities**:

- **Coordinate with internal teams to source relevant information and ensure customer query is addressed**
- **Log each customer query in internal systems for continuity**
- **Handle follow ups with customer and create happy customers**
- **Ability to work in shifts**

*
**Skill sets required for the job**:

- Good communication skills (both written and oral)
- Team work - Ability to help each other and work as a group
- Good attitude
- Quick learner
- Solution oriented - Provide quick resolutions to customers including suggesting alternatives
- Multi-tasking skills
- Multi lingual (Language preferable -Hindi, Tamil, Telugu)

**About the Organisation**:
Wedtree EStore Pvt Ltd is a retail company involved in sale of Indian handicraft and utility-based items, both for retail and for bulk gifting. We work closely with Karigars in different parts of India and aid in reaching these beautifully hand-crafted items to all across the world. Founded in 2014, Wedtree offers unique products related to Décor and Utility at a very affordable price, with the intent to take Indian handicraft products to a global audience. Wedtree has a strong online presence coupled with a store in Chennai.
*

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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