Receptionist

7 days ago

Mysuru Karnataka, India Emerald-Edge Solutions Full time

Job Overview:
Key Responsibilities:
Customer Interaction:
 ◦ Provide accurate information about products, services, or company policies.
 ◦ Direct calls or inquiries to the appropriate department or personnel as necessary.

Administrative Support:
 ◦ Manage delivery bookings as required, ensuring efficient scheduling.
 ◦ Maintain and update customer databases with accurate information.
 ◦ Raise, monitor, and follow up on service tickets to ensure timely resolution and high customer satisfaction.

Professional Communication:
 ◦ Ensure consistent, professional, and polite communication with a positive attitude.
 ◦ Troubleshoot basic customer problems and escalate more complex issues to relevant team members.
 ◦ Deliver detailed messages or reports to team members or management as required.

**Experience**:
 ◦ Previous experience in a receptionist, customer service, or inbound call center role preferred.
 ◦ Experience in handling high-volume calls or inquiries is a plus.

**Skills**: ◦ Excellent verbal and written communication skills.
 ◦ Proficiency in using Microsoft Office (Word, Excel, Outlook) and customer service software (e.g., CRM systems).
 ◦ Strong problem-solving skills and attention to detail.

Attributes:
 ◦  Friendly and approachable with a customer-first mentality.
 ◦  Ability to work well under pressure and in a fast-paced environment.
 ◦  Dependable, punctual, and with a strong sense of responsibility.

Location: Mysore

Why Join Us?
Be part of a supportive and dynamic team.
Opportunities for professional development and career growth.
Positive work environment focused on excellent customer service and teamwork.

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- UK shift
- Weekend availability

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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