System Administrator 3-it

2 weeks ago

Bengaluru, India Oracle Full time

Extensive experience in ORACLE WebLogic Server administration in 24x7 Production environments
- Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments
- Cluster configuration for achieving load balancing and failover mechanism
- JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS
- Deploying the JAR, WAR, EAR files in standalone and clustered environments
- Node Manager Configuration remote managed server start and stop
- Extensive knowledge Configuring WebLogic server instances into WebLogic clusters for high availability
- Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation
- Configuring Web Logic Plug-ins in Oracle HTTP server and configuring load balancing and fail-over solutions
- Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
- Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
- Build and maintain excellent relationships with customers and achieve the high customer satisfaction
- Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
- Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
- Address support requests that are escalated to our team from other parts of the company
- Document customer issues and other relevant details as part of the support your provide
- Continually improve skills through work experience and training
- Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience
- Experience implementing or supporting the operations of Oracle Retail products on-premise or in the cloud
- Customer focus with a passion for delighting customers
- Proven ability to quickly learn new technical domains and then train others
- Excellent verbal, written communication, and interpersonal skills
- Detail-oriented and capable of working on multiple problems at once
- Flexible to work in rotational shifts including weekends and ready to accept On-call responsibility for Weekends/Public holidays.

Good To Have:
Basic understanding of Cloud (Any)
Basic understanding of SQL and databases is a plus
Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
Technology Certifications are a plus; OCA/OCP.

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