Phone Banking Officer
3 days ago
We Are Looking For **Phone Banking officer - English**
Industry**:Bank**
Experience**:Fresher** / **1+Years in Customer support**
Salary**:15,000/- 20,000/- Per Month**
Location**:Palarivattom, Ernakulam**
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
- Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg - Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
- Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
- Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer
- Prompt hotlisting of the card as per process.
- Logging the reissuance request basis per customer instruction, as per defined process.
- Cross selling to the identified customers as per the defined process:
- Adherence to the cross sell pitch as defined from time to time
- Ensure no mis-sell of the products pitched.
- Attempting to delight the customer by striking a relationship and fulfilling needs.
- Call back to customers in case of any unresolved queries etc.
- Appropriately escalating cases to the Supervisor.
**Benefits**
Bank Holidays
Quarterly Increment
Yearly Bonus
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9074827362
-
Relationship Sales Bank Officer
3 days ago
Ernakulam, India Advenxa Pvt.Ltd Full time**Hiring Sales Officer (Inside Sales)** - Industry: BANK - Experience: Fresher/Experienced - Salary: ₹16,000/- to ₹22,000 per month + Incentives - Location: Ernakulam, Kochi. - Qualification :Degree (mandatory) **Requirements**: 2. Should have (i) Pan Card ,(ii) Aadhar card, (iii) Degree certificate 3. Strong in verbal communication skills along with...
-
Relationship Officer for a Reputed Bank
1 week ago
Ernakulam, India Morgan Eries Full timeThe Relationship Officer has the responsibility of driving sales and achieving the sales target for the assigned bank branches. - Support the CRO in his sales effort, in terms of generating benefit illustrations, accompanying on client calls if required, etc. - Spearhead all lead generation initiative from the bank - whether through walk in, data-mining,...
-
Bank Officer- Credit Card Sectionloan Section
2 weeks ago
Ernakulam, India May I Help You Consulting Service Full timeMay I Help You Consulting Service Designation: Bank Officer Credit card Secton Location:Eranakulam Gender: Male / Female ( Below 28) Qualification: +2 pass & Degree / Diploma/ Engg Experience: Experienced any banking section **Salary**: 15000-20000+Esi+Pf+incentives ( Last salary+Hike) **Salary**: ₹15,000.00 - ₹22,000.00 per...
-
Class Cordinator Cooperative Bank
1 week ago
Ernakulam, India lakshya psc coaching centre paravoor kaloor kodungallore Full timeclass coordinator cooperative bank coaching class both female and male can apply day shift **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute...
-
Bank Follow Up Officer
5 days ago
Ernakulam District, Kerala, India ZEAK US Full time**Responsibilities**: - Follow up with customers regarding their banking inquiries and account status. - Assist customers with account-related issues, providing solutions and guidance. - Collaborate with various banking departments to resolve customer concerns. - Maintain accurate records of customer interactions and follow-up actions. - Ensure timely...
-
Bancassurance Officer
3 days ago
Ernakulam, India HRQ Full timeJob Role - Bancassurance officer Location - Kochi Experience - Minimum one year Age limit - 40yrs Notice period - 30days Responsibilities - Overall responsibility of driving business in assigned bank mapped branches. Manage & maintaining extremely good relationships with the managers of the bank partner. Single point of contact for queries from bank...
-
Office Assistant
3 days ago
Ernakulam, India Triworld Developers Full time**The Company: TriWorld is a conglomerate company with offices in Kochi & Dubai. Its diversified interests are in Reality, Hotels & Resorts, Sports, Tours & Financial investments.** **Responsibilities**: - Assisting management personnel in wide variety of workplace responsibilities. - Monitoring the use of equipment and supplies within the office. - Also...
-
Placement Officer
17 hours ago
Ernakulam, India MTTC INTERNATIONAL LLC Full timeURGENT REQUIREMENT OF A PLACEMENT OFFICER FOR OUR KOCHI OFFICE **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Commission pay **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91-XXXXXXXXXX
-
Office Boy
1 week ago
Ernakulam, India SMARTSOFT Full timeAnswering and directing phone calls - Scheduling appointments and meetings for other employees - Managing office supplies - Responding to customer queries - Greeting and receiving visitors - Helping manage the office correspondence - Performing general clerical and administrative tasks **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Paid...
-
Office Assistant
4 days ago
Ernakulam, India Feel at home Ltd Full timeJob will include going to the bank and other offices on a daily basis. - Organize office and assist associates in ways that optimize procedures. - Monitor level of supplies and handle shortages - Maintaining and devising office systems, including filing, data management etc. Coordinating the maintenance and repair of office equipment. Helping the...