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Operations Associate

2 weeks ago

Chennai Tamil Nadu, India Athenahealth Full time

Grow your career internally or refer a friend to athenahealth
Job Ad
We are looking for Operations Associate to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM.
But enough about us; let’s talk about you.
You are a curious person who is great at identifying problems and seeing them through to resolution. You also will partner with our quality team to ensure training opportunities are identified and will own training related action items to drive better business outcomes.
**The Team**:
The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.
Job Responsibilities
Analyze complex breakdowns in the process associated with follow-up, denials management, payment posting related and or clinicals related issues through performing root cause analysis and provide appropriate next steps to BPO teams
Accountable to drive workflows, directives and new work assignments with the BPO teams at the capacity of SME and trainer
Drive process specific calls with BPO teams to drive better outcomes in quality
Typical Qualifications
Bachelor’s degree or equivalent
5-7 years’ experience in fast paced environment
Previous experience in healthcare RCM environment, mandatory
about athenahealth
**Our Mission**: To unleash our collective potential to transform healthcare.
**Our Location**: This role is located in Chennai.This office has a cafeteria, coffee café and outdoor space.
**Our Culture**: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
**Our Perks**: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces.