Wintel and Active Directory Support

Open Position: Support Analyst ? Active directory Job Location: Pune India Required Background: 4 years degree in Computer Engineering or related field. Strong infrastructure background with 4 or more years of practical Experience in support of Microsoft AD Azure AD infrastructure. Good knowledge on ITIL framework Position Description: The position is a global role and is responsible for L2 support activities around Microsoft AD and AAD environments. Skills ? 3+ years? experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin Dcdiag AD Rep etc.). ? 3+ years of experience working in Active directory ADFS Azure AD AD Connect DHCP & DNS ? Experience in GPOs in AD ? implementation and troubleshooting ? Knowledge on AD security tools such as PingCastle ALSID etc. ? Knowledge of TCP/IP ADFS PKI & Kerberos etc. ? Knowledge on Active Directory disaster recovery and backup solution. ? Excellent communication writing meeting facilitation. ? Flexibility to adjust to changing requirements schedules and priorities. ? Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ? ITIL V4 Foundation Soft skills ? Customer satisfaction oriented ? Detail oriented able to clearly communicate ideas and work as part of a team ? Good written and verbal communication skills to co-ordinate tasks with other teams ? Ability to multi-task and handle multiple priorities ? Strong interpersonal skills ? Strong understanding of asset management processes and principles for tracking IT assets ? Strong attention to detail ? Ability to quickly adapt to changes ? Enthusiastic cooperative and positive behavior ? Creative thinking outside of the box eager to learn and truly committed to the success of the company ? Must be able to work in a team environment with a ?can do? attitude capable of overcoming difficult challenges. ? Self-motivated with keen attention to detail and excellent judgment skills ? Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions evolve the current services to meet business requirements maintaining and improving the security posture of environments continuous monitoring of system health and troubleshooting issues that arise. Duties and Responsibilities ? Manage Incident assess impact & confirm priority. Ensure technical & functional provide solution to end-users proposing workarounds if required. Informs end-users on the incident management progress working closely with other resolution teams. ? Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors informs end-users on SR fulfillment progress until its closure. ? Operate daily/weekly/monthly/quarterly/yearly housekeeping activities. Use monitoring tools setup by Engineers & Service Owners handle alerts & communicates with other contributors to minimize impacts on end-users ? Contribute to the User Acceptance Test of the projects related to the Service Offering ? Contribute to Knowledge articles & EUX Catalog updates. Update existing knowledge articles and known errors create the missing ones. ? Can work on a follow-the-sun mode ? Contribute to the Service Offering continuous improvement by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies ? Messaging Technologies o Outlook / Teams ? 365Collaboration and End User Productivity o Microsoft Office / SharePoint / Yammer / OneDrive